Refund policy

Instructions on Withdrawal

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, click the button below or contact us by post or e-mail (Ehrlich & Friedrich GbR, Scharnweberstraße 49, 10247 Berlin, e-mail: hello@solarpunknow.world) and inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail).

Exercise your right of withdrawal online

Use our electronic withdrawal function pursuant to Section 356a of the German Civil Code (BGB). We will confirm receipt of your withdrawal without delay by e-mail with a timestamp.

Withdraw from contract

 

You may use the attached Model Withdrawal Form, but it is not obligatory.

Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Return of the Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.
Please make sure the items are carefully packaged so that they reach us undamaged.

Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back to us.)


To: SolarPunk Now E-mail: hello@solarpunknow.world I hereby give notice that I withdraw from my contract of sale of the following goods:
- Ordered on:
- Received on:
Name of consumer:
Address of consumer:
Date: Signature (only if this form is notified on paper)

Please note:
The right of withdrawal does not apply to:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.